Company Vision
At Laser Ninja, we craft one-of-a-kind gifts from premium materials sourced mainly from Canada. With our laser machinery, customers can personalize each item, creating unique touches. Whether handmade or sourced from trusted brands, our products boast quality and customization. Committed to excellence, we offer fast shipping and top-notch customer service, ensuring satisfaction every time.
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Secure checkout
by Credit card or Paypal
Fast and Reliable
shipment by Canada Post Expedited
Customer Service
24 / 7 Customer Service
Quality Products
High Quality Products
Made in Canada
Proudly Made in Canada
Satisfaction
110% Satisfaction Guaranteed
Business Orders
Product Collection
Testimonials
natalia Lisovoy2024-03-31Amazing
Екатерина Каннер2023-12-07Amazing customized works! Very recommended!
Fred Vvv2023-10-10Perfect gifts!
FAQ
Do all products require customization?
No, not all products require customization. We offer products with and without customization options.
What payment methods do you accept?
How do I customize my order?
- Step 1: Select your desired product(s).
- Step 2: Choose a font style from our selection.
- Step 3: Enter your name or family name in the designated field.
- Step 4: Proceed to the checkout process.
- Step 5: Provide your full name, address, and contact number for shipping purposes.
- Step 6: Select your preferred payment method.
- Final: Review your order summary before finalizing your purchase by placing the order.
How long does it take to process and ship orders?
Orders are typically processed within 1-3 days. This is in addition to the delivery time.
How long does it take to receive my order?
The estimated delivery time will depend on the shipping method chosen and the destination. We will provide an estimated delivery date at checkout and in your order confirmation email. Please note that orders are not shipped or delivered on weekends or holidays.
Do you offer international shipping?
Please contact us at: customers@laserninja.ca to verify if we can ship your order in your prepared address.
What is your return policy?
Yes, we accept returns for non-customized products.
Unfortunately, we cannot accept returns for gift cards and customized products. Each customized item is tailored specifically to your preferences, making it difficult for us to resell. Therefore, we advise customers to carefully review customization options before confirming their orders.
How can I track my order?
Usually canada post shipping tracking number for expedited and Xpresspost shipping we give to the customer and they can use (we should add a link to canada post tracking where they input the tracking, smaller dog tags and products up to 30 grams we offer free shipping using an envelope and a stamp, for instance dog tags, it takes longer
Do you offer wholesale or bulk discounts?
Offcourse, check BULK order in the website or contact us
How can I contact customer support?
Whatsapp buble available on the site, FB business page, Instagram message or by our customer service phone number
Do you offer gift wrapping or packaging options?
Can I cancel or modify my order after it's been placed?
As long as we didn’t do it yet or it has been shipped, need to check policy
Are there any promotions or discounts available?
new customer 10% discount for the first order
Do you have a satisfaction guarantee?
How can I provide feedback or suggestions
You can provide feedback or suggestions by reaching out to our customer service team by leaving a message through the customer contact
Can I request a custom design or engraving?
Yes, For bulk orders and designs that are easy to implement. However, for more complex designs, a customization fee will be applied.
Do you have a physical store location?
At present, we do not operate a physical store. However, selected products from our range are available for purchase at various physical retail locations. Additionally, we offer the convenience of in-person pickup from a designated address.”
